Hotel General Manager

Компания "EGI FOODS AND BEVERAGES"

Responsibilities:

• Oversee all hotel operations to ensure efficient performance and exceptional guest satisfaction.
• Develop and implement operational strategies, policies, and procedures to achieve business objectives.
• Lead and supervise department heads, ensuring effective communication and collaboration across all departments.
• Monitor financial performance, including budgeting, cost control, revenue generation, and profitability.
• Ensure compliance with company policies, hospitality standards, and local regulations.
• Build and maintain strong relationships with guests, business partners, vendors, and government authorities.
• Review operational reports and analyze key performance indicators (KPIs) to improve overall hotel performance.
• Resolve major guest complaints and operational issues in a timely and professional manner.
• Drive employee engagement, performance management, and talent development initiatives.
• Ensure the hotel maintains high standards of cleanliness, safety, security, and service quality.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, Tourism, or a related field.
• Minimum 5–8 years of management experience in the hospitality industry, with at least 3 years as a Hotel General Manager or Assistant General Manager.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent financial management and budgeting knowledge.
• Strong communication, negotiation, and interpersonal skills.
• Ability to lead multiple departments in a fast-paced environment.
• Good understanding of hotel operations, revenue management, and guest service standards.
• Excellent verbal and written communication skills in English and Bahasa Indonesia.
• Professional appearance with strong customer-oriented mindset.