Customer Experience Representative

Компания "Profee"

Profee is a fast, secure, and convenient money transfer application that helps people send money to more than 80 countries worldwide.
We are passionate about delivering an excellent customer experience and are always ready to assist our customers throughout their journey with our service. We are currently looking for a motivated and customer-oriented Customer Experience Representative to join our growing Support Team and help us build long-lasting customer relationships.
Responsibilities

• Provide consultation and support regarding the company’s products and services
• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner
• Build and maintain strong customer relationships by handling questions and concerns efficiently and courteously
• Assist customers with onboarding and account verification procedures
• Support KYC processes by reviewing customer information and documentation in accordance with internal procedures
• Communicate with customers regarding verification requests and required documentation
• Collaborate closely with internal departments such as Finance, Compliance, and Technical Support to provide accurate guidance and solutions to customers
• Ensure high levels of customer satisfaction, service quality, and compliance standards
• Work on a shift rotation schedule, including weekends

Required Skills & Experience

• Fluent English communication skills, both written and verbal
• Knowledge of Russian and Uzbek languages
• Additional language skills such as Ukrainian, Kazakh, Polish, Czech, German, or Hindi will be considered an advantage
• Experience with Zendesk or other ticketing systems will be considered an advantage
• Previous experience in Customer Support or a similar role will be considered an additional advantage
• Excellent communication, interpersonal, and problem-solving skills
• Strong multitasking and organizational abilities
• Good computer literacy and basic technical skills
• Ability to work rotating shifts and overtime when required
• Positive attitude, team-player mindset, and customer-focused approach

What We Offer

• Opportunity to join a dynamic and innovative international team
• Friendly and supportive working environment
• Ongoing training and professional development opportunities
• Remote working
• Competitive salary based on skills, experience, and language proficiency

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